We are paid a referral fee for qualified calls. You do not pay us for the call.
Active danger or a medical emergency? Move away and call 911. Do not enter or attempt cleanup.
West Palm Beach · Palm Beach County
After a traumatic incident, families and property contacts need clear answers about access, the agency handling the case, and who can authorize work. This local guide explains the first safety steps, West Palm Beach and Palm Beach County contacts, provider checks, and a possible Florida victim-compensation path.
Call (786) 628-8505 to talk through your situation. Your call is forwarded through our referral partner to a call center, available 24/7. The call center asks for the ZIP code where you need the cleanup and connects you to a biohazard cleanup company that serves that area. We are a referral service, not a cleanup company. Calls may be recorded. If anyone is in danger or hurt, call 911 first.
Call (786) 628-8505We are paid a referral fee for qualified calls. You do not pay us for the call.
Service depends on your ZIP code; in some areas we may not be able to connect you.
Safety and official access
Once everyone is safe, confirm the status of the exact affected room, vehicle, building, or outdoor area with the authority handling the incident. That authority controls scene status. A case may have separate contacts for the investigation, evidence, property, and the person who can authorize work, so ask which office handles the specific case and whether any restrictions remain.
Cleanup starts only after law enforcement or the responsible authority releases the area and access is authorized. These are separate steps. An official release removes a scene restriction; the owner or an authorized representative must still permit entry and identify who may act. For a rental, workplace, shared building, or vehicle, confirm who controls access before arranging a provider conversation.
No reviewed local source sets one release timetable for every incident. Do not infer release because responders have left, the area looks quiet, or the decedent has been taken away. A medical examiner's release of a person to a funeral home concerns the person, not permission to enter or work on the property.
Before arranging work, ask the case agency to confirm the release for the precise area and whether any investigation-related restrictions remain. If you are considering the compensation option below, separately ask for the date law enforcement officially closed the scene for investigation. Keep the confirming office or unit and date with your records; an owner's access approval, a responder leaving, or a decedent's release is not a substitute for that closure.
West Palm Beach · local agency context
A West Palm Beach mailing city or ZIP code does not establish which agency handled an incident. For an event inside City limits, West Palm Beach Police may be relevant; an incident in unincorporated Palm Beach County may be handled by the Sheriff's Office. Confirm the agency from case paperwork or the original official contact, then ask that agency about release and access for the exact premises.
If you are unsure which agency handled the case, start with the incident paperwork or original dispatch contact. Give the exact street address and case number, if available, and ask who holds the case and which unit can answer about scene status. These reference numbers do not establish jurisdiction from a postal city or ZIP.
If WPB Police handled the incident, the department directory lists Criminal Investigations and Property & Evidence. The directory does not describe a universal scene-release process; ask the unit handling the case about the exact area and access conditions.
PBSO may handle incidents in unincorporated Palm Beach County. Mailing city and ZIP are not enough to establish that status. If PBSO handled the case, use the County contact as a starting point and confirm which office has the case.
Palm Beach County is in Medical Examiner District 15. The office can answer Medical Examiner questions, but a decedent's release to a funeral home does not release the property or authorize cleanup. Confirm property access with the authority handling the scene.
Before authorizing cleanup
Florida has no separate crime-scene-cleanup license. The Florida Department of Health's Trauma Scene Clean-Up Providers list has a narrower role: it concerns biomedical-waste generator permits and transporter registration. It does not assess how a company performs cleanup or rate the quality of its work.
Ask the company for its DOH registration number, then check the Palm Beach County entries on the State's list. A company listed without a four-digit DOH number is not registered to transport biomedical waste. A listing or number is not an endorsement, proof of insurance, a quality rating, a current availability check, or proof that the company serves your ZIP code.
We do not check the companies your call reaches.
A DOH transporter number also does not, by itself, prove that a company meets the Bureau of Victim Compensation's separate government-authorized-provider requirement.
Before work starts
Anywhere in Florida, ask the company for proof of insurance and a written estimate before any work starts. Have the estimate describe the requested scope in plain terms.
Read the estimate line by line before authorizing work. Ask it to identify affected areas, included tasks, disposal, exclusions, and how added work is priced and approved. Confirm who may authorize changes and what records the company will provide. If your request involves cleaning, removal, odor treatment, or repairs, ask which items are included rather than assuming one quoted service covers them all.
A call can connect you with an independent provider. The company confirms whether it serves the exact ZIP code and whether its own scope fits the property and request.
For a broader overview of the steps and questions that apply beyond this city, read the Crime Scene Cleanup guide.
Local public resources
These official offices have different roles. The DOH contact handles biomedical-waste questions, Victim Services provides local victim support, and the household-sharps program has a narrow residential purpose. Use the DOH number for County biomedical-waste permit questions, not scene release or private cleanup. The County Victim Services office is a local support contact; the state Bureau below handles questions about compensation rules and a particular claim.
For Palm Beach County biomedical-waste permit and transporter-registration questions, contact the Department of Health program. This is a regulatory contact, not a cleanup or pickup service.
The County's Central office is listed at 561-355-2418, option 3. Use this contact for local Victim Services information; it is separate from the statewide compensation application and Bureau line below.
561-355-2418, option 3Palm Beach DOH lists the West Palm Beach Health Center at 1150 45th St., West Palm Beach, for household or personal-use sharps. That resident program is not for crime-scene material, cleanup debris, or facility-generated waste. Follow the brochure instructions and confirm current site details before traveling.
561-514-5300For a death at home outside this crime-scene scope, see the West Palm Beach city guide.
Florida Bureau of Victim Compensation
Florida's Bureau of Victim Compensation may pay eligible people for cleanup after a qualifying violent crime in the victim's private residence or conveyance, when the work is performed by a government-authorized provider. The Schedule of Benefits effective January 6, 2022 lists up to $1,500 for qualifying crime-scene cleanup for crimes on or after that date.
This is a possible benefit, not a guaranteed payment. The Bureau considers other sources first, and an award may be reduced or denied. A DOH transporter number or list entry alone does not establish that a provider meets the Bureau's separate government-authorization requirement. Ask the Bureau about the exact provider and request before relying on this path.
Bureau of Victim Compensation · 800-226-6667Schedule timing
The Schedule lists the standard path for cleanup costs incurred within seven days of the crime.
Separate rule
A separate rule documents an alternative when law enforcement officially closes the scene for investigation. That closure starts a different seven-day period.
A medical examiner's release of a decedent does not start the alternative period. It concerns the person, not law enforcement's official closure of the scene for investigation.
The usual deadline is to report the crime to law enforcement within five days; a claim generally must be filed within three years, subject to statutory exceptions. If you already have them, keep the incident report number, any official scene-closure date, and provider paperwork available for your conversation with the Bureau.
These are separate deadlines: the five-day crime-reporting and three-year claim periods do not extend either seven-day cleanup window. If the crime-date window has passed, do not assume the alternative applies automatically. Ask whether law enforcement officially closed the scene for investigation, what date it recorded, and whether the specific expense qualifies under the rule. The Bureau can explain how other sources affect a possible payment; the schedule's maximum is not an approved amount.
Call 800-226-6667 to ask how the current rules apply to the incident and records.
Official sources
A clear next step
Call (786) 628-8505 to talk through your situation. Your call is forwarded through our referral partner to a call center, available 24/7. The call center asks for the ZIP code where you need the cleanup and connects you to a biohazard cleanup company that serves that area. We are a referral service, not a cleanup company. Calls may be recorded. If anyone is in danger or hurt, call 911 first.
Call (786) 628-8505We are paid a referral fee for qualified calls. You do not pay us for the call.
Service depends on your ZIP code; in some areas we may not be able to connect you.