Before you call
What to know before a provider conversation
Do not enter or investigate an industrial incident to improve the referral. Use the site's emergency plan and share only safe administrative facts.
- Follow the facility emergency plan, site-control instructions, SDS guidance, and responsible authority direction.
- Do not enter, sample, move containers, mix chemicals, restart equipment, or ventilate a restricted area.
- Keep workers, contractors, customers, visitors, children, and animals away from the controlled area.
- From a safe location, note the facility type, incident status, known material, authority contact, affected area, and access limits.
- Call 911 for an active release, fire, exposure, violence, structural risk, serious injury, or medical emergency.


