Before you call
What to know before a provider conversation
Use the facility's existing safety and waste procedures while you gather safe administrative details. Do not open or sort bags to improve the estimate.
- Keep waste in the designated controlled area and limit access to trained, authorized personnel.
- Do not press down, open, sort, rebag, or transfer red-bag contents to another container.
- Do not assume red bags make ordinary trash, sharps, medications, chemicals, or liquids acceptable for the same route.
- Record the facility type, approximate volume, visible container issues, route needs, and the material source from a safe position.
- For a leak, exposure, fire, active release, serious injury, or immediate danger, follow emergency procedures and call 911 when appropriate.


