Before you call
What to know before a provider conversation
Keep animals, staff, clients, and visitors away from uncertain material while you gather safe facts. Do not open, sort, or combine containers.
- Restrict access to the designated storage or affected area and follow the facility's existing incident procedures.
- Do not handle loose sharps, leaking bags, pathological material, medications, chemicals, or unknown containers.
- Do not mix pharmaceutical, chemical, ordinary, and biological waste because they are stored in the same room.
- Note the facility type, material category, approximate amount, container condition, access, and any animal or human exposure from a safe position.
- For an exposure, serious injury, fire, active release, or immediate danger, follow emergency procedures and call 911 when appropriate.


